Emergency repair service for Norfolk and Suffolk business telephone systems


Vanguard Communications offer a full emergency repair service for a wide range of business telephone systems.

Downtime without a phone service can affect your customer service levels and lead to missing opportunities so we have engineers ready to act as soon as you notify us of a problem.

All phone engineers are fully qualified and trained on all the most popular systems on the market. We offer an end-to-end solution to suit all types of installation and we are ready to support current and new customers alike.

Our engineers who install the latest phone systems for your business are also available for on-site training and support.

Handset Repairs

Vanguard Communications have a strategic partnership with a specialist repair and refurbishment enterprise whose clients include the Telecommunications Industry, Support providers, Maintainers, Government Departments including the NHS and Retail sectors.

We can offer a fast and efficient repair service for current and legacy business phones manufactured by Avaya, Cisco, Mitel, Nortel, Shoretel, Siemens and Unify.

  • Accidental Damage
  • Random Flashing LED Lights
  • Memory Failure
  • Faulty Buttons
  • Damaged/Faulty LCD Screen
  • Poor Audio Quality on Handset
  • Unable to Make or Receive Calls
  • Faulty LAN Port
  • Halo Effect on LCD Screen
  • Unable to Hear Through Handset or Speaker
  • Software Update not Working as Expected

All phones entering the workshop are tested, cleaned and sterilised. Replacements handsets are provided if required, with handset cords and line cords replaced as standard. Upon completion of the repair, the phones are barcoded and individually boxed.

If any phone is deemed to be ‘Beyond Economical Repair’ you will not be charged for that item and they, along with any faulty phones, can be returned to you or disposed of in accordance with the Waste Electrical and Electronic Equipment (WEEE) Regulations.

All phones receive a 3 month Warranty for parts and components used by our workshop, and most repair work is completed in 7-10 working days.

General Enquiries: 01379 770321



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