NEC MyCalls is a suite of unique applications to enhance your business operations. It is exclusive to NEC telephone systems.
The MyCalls package offers real benefits to your business, whether you are just starting up or co-ordinating from multiple sites. It helps you track and improve your performance in real-time.
Applications within the MyCalls suite includes:
- Call Recording: Enabling you to record orders, track and improve the experience for the customer and capture all the vital information you need. The application is fully PCI compliant.
- Call Monitoring: Track your marketing campaigns, enhance the customer experience and ensure you never miss a call.
- Call Statistics: Monitor and view exactly what is happening in real-time from our drag and drop wallboard option.
- Call Centre Management: This feature can make a big difference to how your customers are handled when they call you. Intelligent routing, call queuing and agent management applications are all included.
- MyCalls Desktop: Give your team the functionality to be able to handle calls quickly and efficiently with features such as Click to Dial, Screen Popping and integration into Microsoft.
General Enquiries: 01379 770321